For Estate Agents

Win more instructions. Lose fewer enquiries.

AI that answers every call, responds to portal leads instantly, books viewings into your diary, and gets your agency to the top of local search — 24 hours a day, 7 days a week.

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The problem

You’re out on viewings. The phone keeps ringing. Nobody’s there to answer it.

Your negotiators are on the road. Your receptionist is already on another call. A potential vendor rings, gets voicemail, and calls the next agent on the list. You never even know it happened.

Research shows that 40% of property enquiries happen outside office hours. Mystery shopper studies found that 39% of agents failed to respond to portal enquiries promptly, with average reply times approaching 4 hours. And 85% of callers who don’t get through won’t call back.

For a typical agency, missing just 3 valuation calls per week at an average commission of £1,500+ could mean £20,000–30,000 per month in lost revenue. That’s not a stat — that’s revenue walking out the door to whoever answers first.

What CodeE Office does for estate agents

Services that cover the gaps your team can’t.

AI answers every call

A professional AI receptionist picks up every call — buyer enquiries, vendor calls, viewing requests — even at 8pm on a Sunday. It qualifies the lead, checks your diary, and books viewings directly. No voicemail, no missed opportunities.

Viewings booked automatically

The AI checks your negotiators’ calendars in real time, finds available slots, books the viewing, and sends confirmations to both the buyer and the vendor. Your team arrives prepared — the diary is already done.

Found first on Google

When a homeowner searches “estate agent near me,” you need to be in the top 3. We build your citations, optimise your Google Business Profile, create local area pages, and publish content that puts you ahead of the competition.

Follow-ups handled

Post-viewing feedback, vendor updates, missed call follow-ups — the repetitive communication that eats hours every day. AI handles the routine so your negotiators focus on winning instructions and closing deals.

The numbers

What missed calls and slow responses are actually costing you.

Estate agents receive 35% more calls today than five years ago — driven by portal “click to call” buttons that make it effortless for buyers to ring you the moment they see a listing. But your team can only answer one call at a time.

Meanwhile, 69% of callers won’t leave a voicemail. They’ll simply call the next agent. And online leads go cold fast — the probability of conversion drops by 80% after the first hour.

Even a single missed instruction could be worth £1,500+ in commission. An AI receptionist costs a fraction of that per month — and it never goes to lunch, never calls in sick, and never puts someone on hold.

Beyond just calls

AI that handles the admin your team shouldn’t be doing.

Call handling is where it starts. But the real value is in everything else your team spends hours on every day — tasks that follow the same patterns, week in, week out.

  • Portal lead response — instant, personalised replies to Rightmove and Zoopla enquiries. While your competitors take 4 hours, you respond in 60 seconds.
  • Post-viewing follow-ups — automated messages to buyers after viewings and vendor update reminders — the repetitive communication that eats hours every day.
  • Vendor update calls — weekly status updates to your vendors so they never have to chase you.
  • Local SEO — get found for “estate agent [your town]” with citation building, Google Business Profile optimisation, and local content.
Do the maths
A typical 3-person agency spends £69,000/year on admin staff
AI handles 80% of that workload for under £750/month — calls, bookings, follow-ups, vendor updates, local SEO.
Your best person stays and focuses on winning instructions. Everything else is handled.
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Start small or go all-in. Your choice.

Every product works on its own. Add more when you’re ready.

📞

AI Calls & Calendar

Every call answered 24/7. Viewings booked. Leads qualified. Confirmations sent. Your AI receptionist never calls in sick.

  • Answers calls day, night, weekends
  • Books viewings into your diary
  • Qualifies buyers and vendors on the call
  • Sends confirmations automatically
  • Missed call follow-up by SMS
Learn more
📍

Local SEO

Get found for “estate agent [your town]” on Google. Citations, Google Business Profile, local content, and rank tracking — all managed.

  • Citation building across directories
  • Google Business Profile optimisation
  • Geo pages for every area you serve
  • 4-5 local content pieces per month
  • Monthly rank tracking and reporting
Learn more

Something bigger is coming.

AI Calls and Local SEO are just the start. We’re building a full AI operations suite for estate agents — property descriptions, listing management, automated follow-ups, vendor reporting, and more. All managed by AI, all configured specifically for how your agency works.

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Built by people who understand service businesses.

We’ve spent years working with businesses where the phone is the lifeline — and watching them lose money every time it goes unanswered. Estate agents are no different. Every missed call is a missed instruction. That’s the problem we’re here to fix.
John Coady — Co-founder, CodeE Office
24/7
Every call answered
<60s
Portal lead response time
80%
Admin workload handled by AI

Questions estate agents ask us

Yes. We configure the AI with your agency name, the areas you cover, your services (sales, lettings, property management), your fee structure if you want it shared, and your team’s names and specialisms. It handles calls the same way a well-briefed receptionist would.
We work alongside your CRM, not instead of it. Viewings and appointments are booked into a shared calendar your team can see in real time. Lead details are captured and delivered to you instantly. Even without a direct integration to your CRM, the AI handles the calls and fills your diary — your team updates the CRM as they normally would.
The AI takes a detailed message and notifies your team immediately. It’s designed to handle the majority of routine calls — enquiries, viewing bookings, availability questions, fee queries. For negotiations, complaints, or anything that needs a human touch, it hands off cleanly with all the context captured.
Your receptionist works 9-5, Monday to Saturday. 40% of your enquiries come outside those hours. Even during office hours, when they’re on one call, the next one goes to voicemail. AI doesn’t replace your team — it covers the gaps they physically can’t. Think of it as a second (and third, and fourth) receptionist who never clocks off.
Most agencies are fully set up within a few days. We handle all the configuration — you just need to tell us about your business, your team’s availability, and how you like things done. No technical knowledge required.
No. Monthly rolling, cancel anytime. We keep you because the service pays for itself — not because of a contract. If it’s not working, you can leave. We’re confident you won’t want to.

Stop losing instructions to faster agents.

15-minute call. No hard sell. We’ll show you exactly what you’re missing and what it’s costing you.

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