For Physiotherapy & Wellness Clinics

You’re with a patient. The phone is ringing.

AI that answers every call, books appointments into your diary, and gets your clinic to the top of local search — so you can focus on the patient in front of you.

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The problem

You can’t answer the phone when your hands are on a patient.

Physiotherapists, osteopaths, chiropractors, and wellness practitioners all share the same problem: your appointments are 30-60 minutes long, and during that time, you physically cannot pick up the phone. If you’re a solo practitioner, every call during a session goes to voicemail. If you have a small team, your reception is often part-time or shared.

85% of callers who don’t get through won’t call back. They’ll search for the next practitioner who answers. For a private clinic charging £45-80 per session, losing just 2-3 new patients per week adds up to £400-1,000 per month in missed revenue — and that’s before you count the follow-up sessions they’d have booked.

Most of these calls are routine: “Do you have availability this week?” “How much is a session?” “Can I rebook my Thursday appointment?” AI handles every one of them instantly, while you focus on the patient in the room.

What CodeE Office does for clinics and practitioners

AI handles the phone. You handle the patients.

Every call answered

New patient enquiries, rebookings, cancellations, pricing questions — all answered instantly by a professional AI voice. Your phone never goes to voicemail again, even during back-to-back sessions.

Appointments booked in real time

The AI checks your diary, finds the right length slot (initial assessment vs follow-up), books the patient in, and sends a confirmation. You see the booking when you finish your session.

Found first on Google

When someone searches “physiotherapist near me” or “osteopath [your town],” you need to be at the top. We build your citations, optimise your Google Business Profile, and publish content that keeps you visible.

Cancellations filled

When a patient cancels, the AI can notify your waitlist and fill the gap. No more empty slots eating into your day and your revenue.

The numbers

What missed calls are really costing your clinic.

A typical physiotherapy or osteopathy clinic sees 15-25 patients per day. With sessions running 30-60 minutes, that’s most of the day spent with patients — and most of the day unable to answer the phone.

Even with a part-time receptionist, there are gaps: lunch breaks, busy periods, evenings, weekends. 40% of new patient enquiries come outside standard hours. If your phone rings and nobody answers, that patient books with the clinic down the road.

A new physiotherapy patient typically books 4-6 sessions. At £50-80 per session, that’s £200-480 per patient. Lose just 3 new patients per month and you’re leaving £600-1,400 on the table — more than enough to pay for AI Calls several times over.

What it handles

The calls that interrupt your sessions.

Whether you’re a solo physiotherapist, a multi-practitioner clinic, or an osteopathy practice with a shared reception, AI handles the routine calls that keep your phone ringing all day.

  • New patient bookings — answers questions about your services, explains appointment types (initial assessment vs follow-up), quotes prices, and books the right slot.
  • Follow-up appointments — patients calling back to book their next session. AI knows the difference between a 45-minute initial and a 30-minute follow-up.
  • Cancellations and rebookings — patient can’t make Thursday? AI rebooks them and opens the slot for someone on the waitlist.
  • Pricing and availability — “How much is a session?” “Do you take insurance?” “Are you available on Saturdays?” Answered instantly, consistently, every time.
  • Appointment reminders — reduce no-shows with automated reminders the day before. Patients confirm, cancel, or rebook without calling you.
  • After-hours coverage — someone searching “physiotherapist near me” at 9pm on a Sunday can call, get answers, and book an appointment. By Monday morning, it’s already in your diary.
Who it’s for

Built for practitioners who can’t answer the phone while they’re working.

Physiotherapists, osteopaths, chiropractors, sports therapists, acupuncturists, massage therapists, Pilates and yoga studios, counsellors and psychotherapists, nutritionists, and any hands-on wellness practitioner who loses calls during sessions. If your work means you can’t pick up the phone, this is for you.

Do the maths
1 new patient = 4-6 sessions at £50-80 each = £200-480
AI Calls costs £150/month. Just 1 extra new patient per month pays for the entire service.
How many are you losing right now to practitioners who simply answered the phone?
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The right tools for your practice

Start with one. Add more when you’re ready.

📞

AI Calls & Calendar

Every patient call answered 24/7. Appointments booked. Cancellations handled. Pricing questions answered. You never miss a call during a session again.

  • Answers calls day, night, weekends
  • Books initial and follow-up appointments
  • Handles cancellations and rebookings
  • Quotes pricing and availability
  • Appointment reminders to reduce no-shows
Learn more
📍

Local SEO

Dominate “physiotherapist near me” searches. Citation building, Google Business Profile optimisation, local content, and review management that brings patients to your clinic.

  • Google Business Profile fully managed
  • Citations across 50+ directories
  • Local area pages for your catchment
  • 4-5 content pieces per month
  • Monthly rank tracking and reporting
Learn more
🌐

Clinic Website

A professionally designed, mobile-optimised clinic website built for local search from day one. Showcase your services, team, and specialisms — we handle the rest.

  • Healthcare practice design template
  • Optimised for local SEO
  • Mobile-first, fast-loading
  • Hosting, SSL, maintenance included
  • +£75/month with Local SEO
Learn more

More is coming for wellness clinics.

We’re building a full AI operations suite for health and wellness practices — automated recall scheduling, review requests after appointments, treatment course management, and more. All managed by AI, all configured for how your clinic works.

Register Interest

Built by people who understand service businesses.

Every practitioner we’ve spoken to says the same thing — they know they’re losing patients because they can’t answer the phone during sessions. It’s not a surprise. It’s a problem they’ve just learned to live with. We’re here to fix it.
John Coady — Co-founder, CodeE Office
24/7
Every call answered
0
Calls to voicemail
1
New patient pays for the service

Questions practitioners ask us

Yes. We configure the AI with your specific appointment types (initial assessment, follow-up, sports massage, acupuncture — whatever you offer), their durations, and their prices. It books the right length slot every time and quotes the correct fee. If you have multiple practitioners, it knows who handles what.
No. The AI handles purely administrative tasks — booking, rebooking, pricing, and availability. It never advises on treatment, diagnoses conditions, or recommends specific therapies. If a caller asks a clinical question, the AI takes a message and your team gets back to them. Clinical decisions are always yours.
This is exactly who we built it for. Solo practitioners are the most affected by missed calls — there’s literally nobody else to answer the phone. AI Calls gives you a professional receptionist that answers every call, books appointments, and handles the routine enquiries, so you can focus entirely on your patients.
We work alongside your existing system, not instead of it. Appointments are booked into a shared calendar you can see in real time. Even without a direct integration, the AI handles the calls and fills your diary. If you don’t have a booking system yet, we’ll set one up for you as part of onboarding.
Of course. AI handles the calls you can’t take — when you’re with a patient, outside hours, or during busy periods. You can answer your phone directly whenever you’re free. Think of it as backup that ensures nothing gets missed, not a barrier between you and your patients.
No. Monthly rolling, cancel anytime. We keep you because the service pays for itself — not because of a contract. Most practitioners see the value within the first week.

Stop losing patients to competitors.

15-minute call. We’ll show you exactly how many calls you’re missing and what it’s costing your clinic.

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