Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the services provided by CODEE OFFICE LTD, a company registered in England and Wales under company number 17135187, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, trading as CodeE Office (“we,” “us,” “our”). The Services include, but are not limited to, WhatsApp Interceptor, AI Calls & Calendar, Local SEO, and the Website Add-on (collectively, the “Services”). By subscribing to or using any of our Services, you (“you,” “the client”) agree to be bound by these Terms.

If you do not agree to these Terms, do not use our Services.

2. Services

2.1 CodeE Office provides AI-powered digital services including automated call answering and booking management, WhatsApp group monitoring and automated job claiming, local search engine optimisation, and template-based website creation and hosting.

2.2 The specific features and deliverables of each Service are described on our website at https://codeeoffice.com. We reserve the right to modify, improve, or update our Services at any time, provided that any material changes to a Service you are actively subscribed to will be communicated to you in advance.

2.3 Fair use. Each Service subscription includes a reasonable level of usage as described below. We reserve the right to contact you if your usage significantly and consistently exceeds these levels, and to discuss adjustments to your plan or pricing accordingly.

(a) AI Calls & Calendar: Your subscription includes up to 300 AI-handled call minutes per calendar month. This is more than sufficient for the vast majority of businesses — 300 minutes equates to approximately 100 three-minute calls per month. We will notify you when your usage reaches 80% (240 minutes) and again at 100% (300 minutes) of your included allowance. If your usage reaches 300 minutes, your AI receptionist will continue to operate for the remainder of that calendar month — we will not cut off your service mid-month under normal circumstances. However, we reserve the right to immediately pause service if usage is excessive or unreasonable. If you have exceeded 300 minutes in a month, we will contact you before your next billing cycle to discuss your options. These may include moving to a higher-usage plan at an adjusted monthly price, or agreeing a per-minute overage rate for minutes beyond 300. We will never apply overage charges without your prior written agreement. However, if you exceed the included allowance and are unwilling to agree to an upgraded plan or overage rate, we reserve the right to terminate your subscription in accordance with Section 6 of these Terms. Any agreed overage rate will be confirmed in writing before it takes effect. Unused minutes do not roll over between months. For multi-branch or high-volume deployments, custom usage allowances are available — contact us to discuss.

(b) Interceptor: Your subscription covers monitoring of the WhatsApp groups agreed during onboarding, with no limit on the number of messages processed or jobs claimed. If you wish to add additional groups beyond those originally agreed, please contact us.

(c) Local SEO: Your subscription includes the deliverables described on our website, including up to 5 blog posts per month. Additional content beyond the agreed scope may be available at an additional charge.

(d) Website Add-on: Your subscription covers the hosting, maintenance, and SSL of one template-based website. Requests for additional pages, custom functionality, or design changes beyond the template scope may incur additional charges.

2.4 Monitoring and transparency. We monitor service usage to ensure fair and sustainable delivery for all clients. We will never charge you for overage without prior notice and agreement. If your usage patterns suggest a different plan would better suit your needs, we will reach out to discuss options — not impose charges.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement to use our Services. By subscribing, you represent that you are acting on behalf of a legitimate business.

4. Subscription and payment

4.1 All Services are provided on a monthly subscription basis. Prices are as listed on our website at the time of subscription.

4.2 Payment is processed by Stripe. By subscribing, you authorise Stripe to charge your chosen payment method on a recurring monthly basis.

4.3 Subscription fees are due in advance at the start of each billing cycle. Failure to pay may result in suspension or termination of your Service.

4.4 We reserve the right to change our pricing. Any price changes will be communicated at least 30 days in advance and will take effect from your next billing cycle. If you do not accept the new pricing, you may cancel your subscription before the new price takes effect.

5. No refunds

5.1 All Services are digital products delivered immediately upon activation. In accordance with the Consumer Contracts Regulations 2013, by subscribing to our Services you acknowledge and agree that the Services are supplied immediately and that you waive your right to a 14-day cooling-off period.

5.2 No refunds will be issued for any reason, including but not limited to dissatisfaction with results, early cancellation within a billing period, failure to use the Service during a billing period, or changes in your business circumstances.

5.3 If you cancel your subscription, your Service will remain active until the end of your current paid billing period. No pro-rata refunds will be provided for unused portions of a billing period.

6. Cancellation

6.1 There is no minimum term or contract. You may cancel your subscription at any time by contacting us at [email protected].

6.2 Upon cancellation, your Service will remain active until the end of your current paid billing period, after which it will be deactivated.

6.3 We reserve the right to cancel or suspend your subscription at any time if you breach these Terms, if your payment method fails and is not resolved within 7 days, or if we reasonably believe your use of the Service is harmful, fraudulent, or in violation of any applicable law.

7. Nature of AI services — no guarantees

7.1 Our Services use artificial intelligence and automated systems. While we make every reasonable effort to ensure accuracy and reliability, AI systems are inherently probabilistic and may occasionally produce errors, including but not limited to:

Interceptor: Incorrect identification of a message as a job posting (or failure to identify a genuine job posting), claiming a job that does not match your preferences, failure to claim a job due to technical issues or timing, or misinterpreting job details such as location, time, or price.

AI Calls & Calendar: Incorrect booking details, failure to answer a call due to technical issues, misunderstanding a caller’s request, booking a job when your calendar shows availability but a conflict exists that was not synced, or responses that do not perfectly represent your business.

Local SEO: Content that requires minor corrections, citation data that takes time to propagate across directories, or ranking improvements that vary based on factors outside our control.

7.2 No guarantee of results. We do not and cannot guarantee any specific outcomes from using our Services, including but not limited to: a specific number of jobs claimed, calls answered, or bookings made; any increase in revenue, profit, or customer enquiries; any specific search engine ranking, visibility, or position; the volume or suitability of jobs posted in your WhatsApp groups; or the number or quality of inbound calls to your business.

7.3 The effectiveness of our Services depends on factors entirely outside our control, including but not limited to the volume and quality of job postings in your WhatsApp groups, the number and intent of people calling your business, competitive landscape in your local area, accuracy and completeness of information you provide to us, and your own responsiveness to leads and bookings generated by the Service.

7.4 Our Services are tools designed to assist your business. They are not a substitute for your own professional judgement, and you remain solely responsible for all business decisions, client interactions, and service delivery.

8. Limitation of liability

8.1 To the maximum extent permitted by law, CODEE OFFICE LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of business, loss of data, or loss of goodwill, arising from or in connection with your use of (or inability to use) our Services, regardless of the cause and whether arising in contract, tort (including negligence), strict liability, or otherwise.

8.2 Without limiting the generality of the above, we shall not be liable for any loss arising from: a job that was not claimed or was claimed incorrectly by Interceptor; a call that was not answered, was answered incorrectly, or resulted in an incorrect booking by AI Calls; any inaccuracy in AI-generated content, communications, or responses; any failure or delay in service delivery caused by third-party services, including but not limited to messaging platforms, calendar providers, payment processors, telephony providers, AI model providers, or notification services; any action taken or not taken by you in reliance on information provided by our Services; or any interruption, suspension, or termination of the Service.

8.3 In any event, our total aggregate liability to you for all claims arising from or in connection with these Terms or our Services shall not exceed the total fees paid by you to CODEE OFFICE LTD in the three (3) months immediately preceding the event giving rise to the claim.

8.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

9. Your responsibilities

9.1 You are responsible for providing accurate and up-to-date information about your business, including your calendar, availability, preferences, and contact details.

9.2 You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations, including but not limited to data protection laws, employment laws, and any regulations specific to your industry.

9.3 For Interceptor clients: you are responsible for ensuring you have the right to participate in the WhatsApp groups being monitored and that automated claiming is not prohibited by the group’s rules or any agreement you have with the group administrator.

9.4 For AI Calls clients: you are responsible for informing us of any specific requirements, disclaimers, or legal obligations that your AI receptionist must communicate to callers.

9.5 You must not use our Services for any unlawful purpose, to misrepresent your business or capabilities, to spam or harass any person, or in any way that could damage, disable, or impair our systems or Services.

10. WhatsApp and third-party platforms

10.1 Our Interceptor Service interacts with WhatsApp. We are not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms, Inc.

10.2 WhatsApp’s terms of service may change at any time. If changes to WhatsApp’s platform or terms materially affect our ability to deliver the Interceptor Service, we will notify you and work to find an alternative solution. However, we cannot guarantee continued availability of the Interceptor Service if the underlying platform changes in ways outside our control.

10.3 You acknowledge that your WhatsApp account is your own and that you are responsible for any consequences arising from the use of automated tools with your account. We will take all reasonable precautions to operate within WhatsApp’s usage parameters, but we cannot guarantee that WhatsApp will not restrict or suspend your account.

10.4 Data processing and privacy boundaries. By subscribing to the Interceptor Service, you acknowledge and consent to the following:

(a) The WhatsApp Web connection used by Interceptor receives all messages delivered to your WhatsApp account, including group messages and private messages. This is a technical characteristic of WhatsApp Web and is outside our control.

(b) We enforce a hard technical filter at the code level that immediately and permanently discards all private messages, personal conversations, photos, videos, voice notes, and any non-group content before any processing, logging, or storage occurs. Private messages never enter our processing pipeline.

(c) Only group chat messages are processed, and only for the purpose of identifying and evaluating job postings. Group messages that are not job postings are discarded immediately after classification. Raw message text from job postings is discarded after structured job data has been extracted.

(d) Group messages from other participants (operators, other drivers, administrators) are processed under the lawful basis of legitimate interest. These messages are semi-public in nature (visible to all group members), are processed for a limited and specific purpose, and are not stored beyond the processing window.

(e) You are responsible for ensuring that your participation in the WhatsApp groups being monitored, and the use of automated tools within those groups, does not breach any agreement you have with group administrators or operators.

(f) In future updates, we may offer the ability to process direct messages from specific contacts you choose to whitelist (such as dispatch operators). This feature will only be activated with your explicit written consent and will never be enabled by default.

10.5 No liability for WhatsApp group content. We have no control over the content posted in your WhatsApp groups. We are not responsible for the accuracy, legality, or appropriateness of job postings or other messages in those groups. Our system processes messages as received — if a job posting contains inaccurate information, we are not liable for any consequences arising from claiming or acting on that job.

11. Intellectual property

11.1 All intellectual property in our Services, website, systems, and technology remains the property of CODEE OFFICE LTD.

11.2 Content created as part of the Local SEO Service (blog posts, geo pages) is created for your business and you may use it on your own website. However, we retain the right to use similar content structures and approaches for other clients.

11.3 If you subscribe to the Website Add-on, the website design, template, code, and all associated assets (excluding your own logo, photographs, and written content) remain the sole intellectual property of CODEE OFFICE LTD. You are granted a non-transferable, non-sublicensable licence to use the website for the duration of your active subscription only. Upon cancellation or termination of the Website Add-on, the website will be taken offline and the licence immediately revoked. You may not copy, export, replicate, or migrate the website design or template to another hosting provider. You may request an export of your own content (text you provided and your images) but not the design, template, code, or structure. The Website Add-on is only available alongside an active Local SEO subscription.

12. Data and privacy

Our collection and use of personal data is governed by our Privacy Policy at https://codeeoffice.com/privacy. By using our Services, you agree to the terms of our Privacy Policy. CODEE OFFICE LTD is the data controller for the purposes of UK GDPR.

13. Indemnification

You agree to indemnify, defend, and hold harmless CODEE OFFICE LTD, its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with your use of our Services, your breach of these Terms, your violation of any law or regulation, or any dispute between you and a third party arising from the Services.

14. Force majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet or telecommunications failures, third-party platform outages (including messaging platforms, calendar services, payment processors, or AI providers), cyberattacks, or power failures.

15. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CODEE OFFICE LTD with respect to the Services and supersede all prior agreements, representations, and understandings.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “last updated” date. Material changes will be communicated to active subscribers via email at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

19. Notices and contact

Formal legal notices to CODEE OFFICE LTD must be sent in writing to our registered office address. For general enquiries about these Terms, contact us at [email protected].

CODEE OFFICE LTD
Company number 17135187 (registered in England and Wales)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]